Will I get exactly the same item as in the photo?

For most items – yes! What you see in the photo is what you get. But some pieces (like sea tiles) are unique and may differ slightly. Don’t worry – I’ll always send you photos of the exact item for approval if it differs from what’s on the website.

Sea tiles are ceramic pieces that once ended up in the sea and were smoothed by it over the years. I collect them on the shore after storms. I don’t paint or process them – I simply collect and glue them. Each one is unique! After your order, I’ll send you current photos so you can choose the one you like best.

Do you restock sold‑out items?

Most of my items exist in single copies or in very small batches. But if you liked something, message me – I may be able to create something similar.

Who is behind Belsbox?

Just me! I design, create, and package every order myself. Each item gets my personal attention and care.

How quickly do you ship orders?

Usually, I ship the same day (if the post office is open). But since I work alone, during busy times there may be a slight delay – in that case, I’ll definitely contact you. Custom orders also take additional time.

Where do you ship to?

I ship worldwide from Montenegro. Delivery usually takes 1–2 weeks. After shipping, I’ll send you a tracking number so you can follow your parcel.

What payment methods do you accept?

I accept payments via Wise and PayPal – reliable services you can use with almost any card or account. If you have trouble paying, message me by email, Instagram, or Telegram – we’ll sort it out.

Can I order a custom piece?

Of course! If you want a custom design or a variation of an existing product – just message me. I love making special items for special people.

How do I take care of handmade items?

Each item is unique, but in general: treat them gently! Avoid harsh chemicals, high heat, and prolonged sun exposure. For printed fabrics, use delicate washing modes and low temperatures.

Do you wash the t-shirts after making manhole prints?

No, I don’t wash t-shirts after printing. But don’t worry – I always thoroughly clean the manhole cover before printing, both for hygiene and to ensure the paint adheres properly.

Can I wash the manhole‑print t‑shirts in a washing machine?

Yes! I use high‑quality, time‑tested fabric inks designed to last. To keep the print looking great, wash at low temperatures on a gentle cycle.

Shipping, Refund and Returns

Shipping Worldwide

Processing time

After placing your order, I need up to 2 days to process it (unless it’s something special like a custom sea tile set). After that, I’ll take it to the post office.

Below, you’ll find the standard delivery times, which are added to the processing time to estimate when your order will arrive.

To make the wait easier, you’ll receive an email with a tracking number as soon as your order is on its way. Be sure to check your spam folder if you don’t see it in your inbox.

Delivery time & costs

Region	Estimated delivery time	Shipping cost	Free shipping
Europe	5-7 days	from 5€ to 20€, depending on weight	100€
United States	7-10 days	from 15€ to 60€, depending on weight	200€
Canada and Asia	7-14 days	from 15€ to 60€, depending on weight	200€
Australia, New Zealand, South America & Africa	10-16 days	from 18€ to 60€, depending on weight	250€

Please note: that for oversized or heavy items (like sea tile tables), delivery is only available within Montenegro or Spain, and terms will be agreed upon individually. If you have any questions, feel free to contact me: [email protected] I’m always here to help!

Return / Exchange Policy

If you’re not satisfied with your order, you can return items purchased from belsbox.com within 14 days of receiving them—no explanation needed! Just send the item back to my address at:

Rista Lekića up62/30
85000, Bar, Montenegro

Before returning anything, please contact me at [email protected].

Please keep in mind that items on sale (discounted) or given as gifts can’t be returned.

Unfortunately, I can’t refund shipping costs, and return shipping is your responsibility.

Items must be in their original condition — undamaged and unused — for me to accept them.

Once I receive the item in proper condition, I’ll send a replacement. Since all the souvenirs in my shop are limited editions, I may not always have an identical replacement available. If that’s the case, I’ll reach out so we can decide on the best solution together.

The cost of shipping the replacement is on me!

If a replacement isn’t possible or you’d prefer a refund, here’s how the process works:

Refunds for Returned Items

Once I’ve received and inspected the returned item, I’ll contact you to let you know if your refund has been approved or not.

If it’s approved, I’ll process it, and the amount will be automatically credited to the payment method you used when placing the order.

Please note that shipping costs are non-refundable.

The time it takes for the refund to appear depends on your bank’s policy. If you don’t see it within the usual 10 business days, please contact your bank — they might have different processing times.