Shipping, Refund and Returns

Shipping Worldwide

Processing time

After placing your order, I need up to 2 days to process it (unless it’s something special like a custom sea tile set). After that, I’ll take it to the post office.

Below, you’ll find the standard delivery times, which are added to the processing time to estimate when your order will arrive.

To make the wait easier, you’ll receive an email with a tracking number as soon as your order is on its way. Be sure to check your spam folder if you don’t see it in your inbox.

Delivery time & costs

Region	Estimated delivery time	Small items (up to 200g)	Larger items (over 200g)	Free shipping on orders over
Europe	7-10 days	10 € each	15 € each	100 €
USA, Canada, Asia	10-14 days	15 € each	20 € each	150 €
Australia, New Zealand, Africa, South America	14-20 days	20 € each	25 € each	170 €

Sometimes, shipping to certain regions, especially remote ones, may unexpectedly be more expensive than listed here. If this happens, I’ll get in touch to see if you’re happy to cover the additional costs or would prefer to cancel your order. Please note that for oversized or heavy items (like sea tile tables), delivery is only available within Montenegro, and terms will be agreed upon individually. If you have any questions, feel free to contact me — I’m always here to help!

Return / Exchange Policy

If you’re not satisfied with your order, you can return items purchased from belsbox.com within 14 days of receiving them—no explanation needed! Just send the item back to my address at:

Rista Lekića up62/30
85000, Bar, Montenegro

Before returning anything, please contact me at [email protected].

Please keep in mind that items on sale (discounted) or given as gifts can’t be returned.

Unfortunately, I can’t refund shipping costs, and return shipping is your responsibility.

Items must be in their original condition — undamaged and unused — for me to accept them.

Once I receive the item in proper condition, I’ll send a replacement. Since all the souvenirs in my shop are limited editions, I may not always have an identical replacement available. If that’s the case, I’ll reach out so we can decide on the best solution together.

The cost of shipping the replacement is on me!

If a replacement isn’t possible or you’d prefer a refund, here’s how the process works:

Refunds for Returned Items

Once I’ve received and inspected the returned item, I’ll contact you to let you know if your refund has been approved or not.

If it’s approved, I’ll process it, and the amount will be automatically credited to the payment method you used when placing the order.

Please note that shipping costs are non-refundable.

The time it takes for the refund to appear depends on your bank’s policy. If you don’t see it within the usual 10 business days, please contact your bank — they might have different processing times.