CONTACTS

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Etsy shop: belsbox

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Instagram: @bels___box

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Youtube: @belsbox

FREQUENTLY ASKED QUESTIONS

Will I receive exactly the same product as shown in the photo?

For most items — yes! What you see in the photo is what you will get. However, some pieces (like those from the sea tiles category, explained below) are unique and may differ slightly from the photo in content, not shape. But don’t worry — if the item you order looks different from what’s on the website, I always send a photo for your approval before shipping.

What are sea tiles?

Sea tiles are ceramic tiles that have spent years in the sea, naturally weathered by the water and sand. I collect them from the shore after storms. I don’t paint or treat them — just collect and attach them. No two are alike, and that’s their charm! Each sea tile is truly unique. After ordering, I’ll send you current photos so you can choose the one you like best from what’s available.

Do you restock items that are out of stock?

Most of my creations are one-of-a-kind or made in small batches. But if you see something you like, just ask — I might be able to make a similar one for you.

Who is behind Belsbox?

It’s just me! I personally design, create, and package every order. So every item gets my full attention and care.

How fast do you ship orders?

Usually, I ship the same day if the post office is open. But since I work alone, there might be a slight delay during busy times — in that case, I’ll definitely contact you and let you know. Custom orders for items not in stock require extra time.

Where do you ship to?

I ship worldwide from Spain. Delivery usually takes 1week. After shipping, I’ll send you a tracking number so you can follow your package’s journey

What payment methods do you accept?

Payments are handled securely via Stripe — you can pay with all major cards, Apple Pay, and Google Pay. PayPal and Wise are also available.
If something doesn’t work or you have questions, just contact me by email, Instagram, or Telegram — happy to help 

Can I order a custom item?

Absolutely! If you want a custom design or a variation of an existing product, just message me. I love creating special things for special people.

How should I care for handmade items?

Every item is unique, but general advice is to treat them gently! Avoid harsh chemicals, high temperatures, and prolonged sun exposure. For printed fabrics, use delicate wash cycles and low temperatures.

Do you wash the t-shirts after printing the manhole cover design?

No, I don’t wash the t-shirts after printing. But don’t worry — I always thoroughly clean the manhole cover before printing. This ensures both cleanliness and good paint adhesion.

Can I wash the manhole-print t-shirts in a washing machine?

Yes! I use the best, time-tested fabric inks designed to last. To keep the print looking great, wash at low temperatures and use a gentle spin cycle.

Do you have other questions
Send me an email and I’ll get in touch shortly.

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